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Returns & Delivery

THEFREEYOGA SHIPPING INFORMATION

It is an essential job for us to make sure we deliver our customer's orders complete and on schedule. We know that for some of our customers, time is a very valuable thing and we want to make sure it is not wasted. That is why we have chosen UPS Exclusively for our main shipping carrier.

These are the Delivery Methods UPS offers:

 

Delivery Method

UPS Ground Shipping

● Delivery within 5 business days for orders placed by 12 P.M.PST
Monday-Friday.

UPS 3 Day Select

● Delivery within 3 business days for orders placed by 12 P.M.PST
Monday-Friday.

UPS 2nd Day Air

● Delivery within 2 business days for orders placed by 12 P.M.PST
Monday-Friday.

UPS Next Day Air

● Next business day delivery for orders placed by 12 P.M.PST
Monday-Friday

● Allow one additional day for Hawaii and Alaska

UPS DELIVERY TIME MAP

Shipping rates will vary depending upon the amount orders, and the delivery method chosen by the customer. Please keep in mind the handling time, which is 2 business days.

Please refer to the map below for approximate UPS Ground shipping times from ZIPCODE 90021. Please be advised UPS delivers Monday through Saturday except for holidays.

SHIPPING HOURS

All orders will ship within 2 business days when all the items are in-stock. Usually, if we receive the orders before 5:00 PM PST there is a higher chance that your order will be shipped out the next business day, as long as all the items are in-stock. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or via e-mail/fax/telephone.

BACKORDERS

If the items that you've purchased are out of stock, it will be placed as a backorder. This means we will ship it out as soon as we restock. Our shipping department will always contact you regarding this issue and you may decide to keep it as a backorder, exchange it with something else, or cancel it.

You might receive more than one shipment to complete your order. Our merchandise is imported from China, please contact us for new arrival dates.

INTERNATIONAL SHIPPING

Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers. We can work with any shipping company that you trust for your convenience. Please keep in mind that using other carries might take longer than usual.

RETURN POLICY

We do not accept a return.

 

DAMAGE

If you received a damaged item, please take a photograph of the damage and send us an e-mail as soon as possible. Once we receive this notice we will contact you can provide you with a Return Authorization Number as a reference to your return request. This process must be done within 5 days upon receiving the order.

CANCELATION

If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to cancel it. Always revise your order before you check out.