TheFreeYoga now accepts and ships overseas orders! We are thrilled to offer this new service to our customers.
Please be advised that orders shipped outside the U.S. are not necessarily eligible for free shipping benefits or offers that require a promotion code.
WHAT IS BORDERFREE?
Borderfree is a global e-commerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. We believe the Borderfree solution allows Alo to deliver the best possible shopping experience to our international customers so they can buy from us with confidence. By placing an international order, you acknowledge that your transaction will be with Borderfree. Your customer service needs will be handled directly by Alo Yoga.
Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
Just add items to your cart and proceed to checkout. Borderfree then calculates and displays the order total in your preferred currency, including any applicable shipping costs from our warehouse in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping is calculated based on a number of factors including shipping method, the number of items purchased, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout process.
WHAT WILL THE DUTIES AND TAXES BE?
Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, Borderfree, supports. Tax rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes for your order at checkout.
WHEN AM I BILLED?
Your credit card will be billed by our e-commerce partner, Borderfree, at the time your package leaves the United States.
INTERNATIONAL RETURNS & EXCHANGES:
We want you to be completely satisfied with your TheFreeYoga purchase. If for any reason you are not, we will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
HAVE AN INTERNATIONAL ORDER QUESTION?
Please contact us at firstname.lastname@example.org and we will be happy to assist you with any questions relating to your international order.